Refund policy

REFUND POLICY — 30-Day Cool Pup Guarantee We want you and your pet to love your PolarPaw mat. If you're not completely satisfied within 30 days of delivery, we'll give you a full refund. WHAT'S COVERED - Mat does not cool as described - Item arrives damaged or defective - Your pet won't use it - You changed your mind HOW TO REQUEST A REFUND 1. Email support@polarpaw.com with your order number 2. We respond within 24 hours, 7 days a week 3. For damaged/defective items, a photo is sufficient — no return shipping required 4. Refunds are processed within 3-5 business days to your original payment method AFTER 30 DAYS We handle post-30-day issues on a case-by-case basis. Manufacturing defects are always covered. QUESTIONS? Email support@polarpaw.com — we're here to help.