FAQ

Does the mat need to go in the fridge or freezer?

No. The cool-touch ice-silk fabric works at room temperature, immediately, the moment your pet lies on it.

How does it cool without gel or power?

The breathable ice-silk weave feels cool on contact and disperses body heat instead of trapping it. And unlike gel mats, there is nothing inside to evaporate, flatten, or leak.

How do I clean it?

Machine wash on gentle, hang dry. A damp cloth works for quick cleanups.

Can I use it outdoors?

Yes, in the shade. It works best out of direct midday sun.

Is it safe for chewers?

The quilted fabric is durable, but no mat is chew-proof. If your dog is a heavy chewer, supervise use.

What sizes do you have?

Medium (29 x 19 in) for pets under 25 lb, Large (39 x 26 in) for 25-60 lb, and XL (45 x 30 in) for big dogs or multi-pet households. When in doubt, size up.

What if my pet ignores it?

Most pets find their way to the mat within a day. If yours doesn't, our 30-Day Cool Pup Guarantee means a full refund - email support@polarpaw.com.

How fast is shipping?

Orders process in 1-3 business days and arrive in 5-11 business days with tracking. Free US shipping over $40.